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VoIP Telephone Service

The Ȥ¹º²Ê uses Voice over Internet Protocol (VoIP) for its telephone service. VoIP provides 4-digit dialing and voice mail boxes as well as free nationwide long-distance calling. VoIP transmits phone calls over a data network along with computing data traffic. VoIP offers a sustainable phone service over one network.

First time voicemail setup

  • Dial the voicemail access number (570) 941-2450
  • Your mailbox number is the last 4 digits of your telephone number.
  • Your voice mail temporary pin is 1111
  • The first time you call the voice mail access number you will be asked to personalize your voice mailbox. You will need to choose a new pin and record your name.

How do I retrieve messages from my office phone?

  • Press the button next to the line with voice mail (blinking envelope next to it)
  • Press the Messages Button
  • Enter the password followed by # 
  • Press 1 to Listen
  • Press 2 to Save 
  • Press 3 to Delete

Setup an Alternate Greeting

Once recorded and turned on, an Alternate Greeting will automatically start to play. You can configure the date and time to stop the Alternate Greeting from playing by setting an “In Date” and time. Setting an In Date and time will automatically turn off the Alternate Greeting and begin playing your Standard Greeting.

  • Dial Unity voice mail access number (570)941‐2450
  • Enter your ID Followed by # (enter your 4 digit mailbox number)
  • Enter your PIN followed by # (enter your mailbox password)
  • Press 4 for Set up options
  • Press 1 for greetings
  • You will hear “Your current greeting is the standard greeting” (it will play the greeting)
  • Press 2 to turn on your alternate greeting
    Choice 1: To set an in date, press 1
    • For later today press 0
    • For tomorrow 1
    • For 2 days from now 2 and so on
    • To enter a month and day press 9
      • Enter the month as a number from 1‐12
      • Enter the day as a number from 1‐31
      • Enter the time to the minute then press #
      • For am press 1 for pm press 2
      • It will play your greeting (default will play)
Choice 2: No end date, press 2
  • It will play your alternate greeting (default)
  • To re‐record the greeting press 1 (customize your greeting here)
  • Record and press #

Check your voicemail remotely

  • From off campus dial (570) 941‐2450
  • The system says “Enter your ID followed by pound #” (4 digit extension and the # key)
  • The system will say “Enter your password followed by #”
    • Enter your temporary password of 1111 followed by the # key
  • Follow prompts

Voicemail forwarding

Did you know you can have your voicemail messages forwarded to your email as a .wav file so you could listen to the calls from your smartphone? If you travel or are away from your office, it may be convenient to request that the voice mail messages left on your office phone be sent to your email so you don’t have to call the voice mail system and check for possible messages being left.

Please note: When voicemail is forwarded to your email, it means the .wav file is sent to your email and is is removed from your voice mailbox.

You can request this service by emailing techsupport@scranton.edu. Be sure to include your mailbox number (your personal office phone number).

Call Forwarding

Call forwarding allows a user to forward the incoming calls to any other number in case the primary number is busy, out of coverage area, switched-off or not answering calls.

To manually forward your phone from campus and have the calls forwarded - follow the steps in 1 or 2 below depending on what phone you may have:

  1. If you have a phone that looks similar those below, you can only call forward the line on the top button.  Press CFwdAll  or Fwd All and enter the number you want to forward to, just as you would dial it.  Be sure to include 9 + area code + phone number if forwarding off campus. To cancel press CFwdAll or Fwd Off.
      phone-option1a.jpg
  2. If you have a phone that looks like this you can forward any line.  Press the button of the line you want to forward. Press Forward All and enter the number you want to forward to. Be sure to include 9 + area code + phone number if forwarding off campus. To cancel press Forward Off.
    phone-option2.jpg

Many staff members have set their campus telephone lines to forward calls to a personal number. Information Technology staff are implementing a setting so that calls will only be forwarded between 8:30 a.m. and 4:30 p.m. After 4:30 p.m. calls will go to voicemail.  This setting is now in place for all phone lines that were transferred before noon